Failed to Connect to the Database

Failed to Connect to the Database KB022 – For Firebird installations failing to connect to the database Firebird reports ‘Failed to connect to the database. Machine actively refused.’ This document is only applicable to installations that use the Firebird...

Firebird Server Upgrade

Firebird Server Upgrade KB023 – Upgrading Firebird on the server This article outlines the steps involved to upgrade Firebird to the latest version on the server. Please Note: This article is only applicable to installations that use the Firebird database...

Fujitsu FI-6130 setup

Fujitsu FI-6130 setup KB024 – Configuring the Fujitsu FI-6130 in Volume 1 Install the TWAIN interface driver that came with the Fujitsu scanner and then attach the scanner to the PC.  Follow the scanner instructions on how to do this.  Test the scanner is...

Guide to installing Volume on a Client PC

Guide to installing Volume on a Client PC KB029 – Guide to installing Volume on a Client PC In your web browser, log into the ‘MEMBERS’ area to download the latest release of the Volume, http://www.watermarktech.co.uk/login or contact...

Images Are Being Cropped

Images Are Being Cropped KB025 – When using the scanner the images are being cropped This issue can occur with scanners that are TWAIN compatible as opposed to being TWAIN compliant. TWAIN compatible scanners can ignore some of the commands that Volume sends to...