terms and conditions

This section together with our Privacy Policy tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website.

These Terms will apply to any contract between us for the sale of Products to you. Please read these terms carefully and make sure that you understand them, before ordering any products from our website. Please note that before placing an order you will be asked to agree to these Terms.

payments

We accept online payment via Paypal and by a direct link using a fully protected, secure, payment gateway with Sage Pay.  We accept Visa, Mastercard, Switch/Maestro. .When you proceed to make your purchase, your browser makes a connection to the secure section of our website.

We may contact you for additional security purposes if necessary. Your credit or debit card will be charged in full at the time of order. 

product images & descriptions

While every effort has been made to portray our products accurately, slight variations may occur and the reproduction of colours is as accurate as photographic and publishing processes will allow.

Please note there may be variations in colours dependant on the calibration and settings of individual screens. 

prices

Prices are as set out on the website. We are not VAT registered.

returns

We are confident you will love your new purchase, however, if the item is not suitable we are happy for you to return it to us.

This will only apply if the item is unworn, unwashed and in its original packaging and is returned within 14 days of receipt of the goods, and we will either exchange them or refund you.

Please complete the returns form fully and remove the peelable returns label and affix to the outside of your parcel. Please remember to obtain proof of postage as we cannot be held responsible for goods whilst they are in transit to us.

Returns will need to have postage paid.  Should a refund be requested, the original postage and packing charge will not be refunded.  We process returns as soon as they are received, but during busy periods there may occasionally be a delay.  Refunds can only be made to the original method of payment.  Cheques can only be made payable to the original issuer. 

consumer contracts regulations (uk orders only)

This regulation replaces the Distance Selling Regulations and applies if you buy online or by phone and then wish to cancel your order.  This regulation only applies when you cancel the whole order and not for partial returns (which would come under our standard Returns Policy].

Your right to cancel an order starts the moment you place your order and ends 14 calendar days from the day you receive it. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually get the goods back to us. Your order must be returned in full including paperwork and packaging.

A deduction can be made if the value of the goods has been reduced as a result of you handling the products more than was necessary.

delivery

For items in stock we aim to deliver within 7 working days from receipt of your order. We charge xxxx post and packing for deliveries made within the UK. 

website

We do not accept liability for any errors or omissions contained in our website. We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered online, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price..

cookies

These are small text files, which your web browser places on to your computer or mobile device.  They record information about the items you have put into your shopping trolley and provide us with information about how our website is used so we can continue to improve our site.

The online shopping function of the site uses cookies to speed up the ordering process, enabling our website to recognise you from previous visits. They are not computer programmes and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website. You can set up your computer so that it rejects cookies, but in doing so you will be unable to use the shopping facility on the site.

Please note, no personal details are kept or used, only viewing history.

To find out more, including how to control or opt out of cookies please visit www.aboutcookies.org

copyright

The contents of these pages (including pictures, designs, logos, photographs, text and other materials) are the copyright of Bentley and Blossom.